Self-Exclusion
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider using Self-Exclusion which prevents you gambling with bet365 for a specified period of 6 months, 1 year, 2 years or 5 years.
If you want to stop playing for other reasons, please consider a Time-Out or using Account Closure.
What happens when you self-exclude?
During a period of Self-Exclusion you will not be able to login or use your account and any unsettled bets will be cancelled. It will not be possible to re-open your account for any reason, and bet365 will do all it can to detect and close any new accounts you may open.
Next steps
Whilst we will remove you from our marketing databases, we also suggest that you remove bet365 from your notifications and delete/uninstall all bet365 apps and downloads as well as blocking/unfollowing bet365 social media accounts.
You may also wish to consider installing software that blocks access to gambling websites, click here for more information.
We recommend that you seek support from a problem gambling support service to help you deal with your problem.
You can self-exclude your account in the Gambling Controls section in the Account Menu by choosing Self-Exclusion.
Alternatively, you can contact our customer care team for assistance and further information.
Centralized Self Exclusion (CSE)
You can opt out of all regulated online gambling in Alberta by enrolling with the Centralized Self Exclusion (CSE).
The CSE is a player support tool provided by AGLC Alberta, an agency of the Government of Alberta. To find out more, please visit https://www.selfexclusion.ca/s/.